Binate Journal Support
Need help with the Binate Journal iOS app? Contact support for account access, app issues, feedback, feature requests, privacy questions, and data requests.
How do I contact Binate Journal support?
Email support@binatejournal.com for help with the Binate Journal iOS app. We aim to respond within 2-3 business days.
What should I include in a support request?
Clear details help us investigate faster. Do not send sensitive journal content unless it is necessary to understand the issue.
- The email address or sign-in method you use for Binate Journal.
- Your device model and iOS version.
- The Binate Journal app version, if available.
- A short description of what happened and what you expected.
- Screenshots or screen recordings if they help explain the issue.
How do I get help with account access?
If you use email and password sign-in, open Forgot Password from the login screen to request a password reset email. If you use Apple or Google sign-in, continue with the same provider you used when creating your account.
How do I request account or data deletion?
If you can access the app, start from the in-app account or settings area so your request is tied to the correct account. If you cannot access the app, email support from the address associated with your account and describe the request. We may need to verify account ownership before completing deletion or data requests.
Where is the privacy policy?
The Binate Journal privacy policy explains what information the app may collect, how it is used, AI processing, third-party services, data sharing, retention, and user choices.
What should I avoid sending to support?
Because Binate Journal is used for private reflection, avoid sending sensitive journal content, personal secrets, passwords, authentication codes, financial information, or health information unless it is strictly necessary for the support request.